Batman11 Privacy Policy – Your Personal Data Protection

Batman11 ("we", "Platform") takes the management and protection of your personal information seriously. This Privacy Policy is prepared in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and is intended to clearly explain our privacy practices to all users of the batman11.win platform.

This policy covers all aspects of data collection and processing carried out by batman11, including information you provide directly during registration, information collected automatically while you use the platform, and information we receive from legitimate third-party sources.

We believe transparency is the foundation of trust. That is why we have written this policy in plain, easy-to-understand language so you know exactly how your data is handled — not buried in complex legal jargon. If you have any questions after reading this policy, our team is ready to help.

Batman11 collects various types of information to ensure the platform operates properly, meets legal requirements, and delivers the best experience to you as a member. Below is a summary of the data we collect:

Every piece of data we collect is used for a clear and lawful purpose. Batman11 uses your information for the following purposes:

• Account Management: Creating, verifying and managing your member account, including secure login and KYC identity verification.
• Transaction Processing: Processing deposits, withdrawals and all financial transactions accurately and securely through your chosen payment method.
• Legal Compliance: Meeting applicable legal and regulatory requirements, including anti-money laundering (AML) regulations and mandatory reporting obligations.
• Fraud Prevention: Detecting, investigating and preventing fraud, hacking, account abuse and other security threats.
• Customer Support: Responding to enquiries, resolving technical issues and processing your complaints efficiently.
• Platform Improvements: Analysing usage patterns and feedback to improve platform features, performance and overall experience.
• Marketing Communications: Sending promotional information, exclusive offers and platform updates — only if you have given consent to receive them.
• Responsible Gaming: Monitoring gaming patterns to identify signs of problem gambling and offering appropriate self-control tools.

Batman11 does not sell, rent, or trade your personal data to any party for their own marketing purposes. However, there are limited situations where we need to share your information with certain parties:

• Payment Service Providers: Required information is shared with payment processors and banks to enable deposits and withdrawals to function. All such providers are bound by strict confidentiality agreements.
• KYC and AML Providers: A third-party identity verification service provider that helps us meet legal compliance requirements.
• Game Providers: Minimum technical information required is shared with game providers solely to enable gaming sessions to function. They do not receive your personal financial information.
• Authority: We will disclose information to government authorities, regulators or law enforcement where required to do so by law or court order.
• Professional Advisors: Lawyers, accountants or auditors subject to professional confidentiality obligations, only where necessary.

Your data security is batman11's top priority. We continuously invest in the latest security infrastructure to ensure your information is always protected against unauthorised access, loss or breach.

• 256-bit SSL Encryption: All communications between your device and batman11 servers are encrypted using industry-standard TLS/SSL protocols, the same as those used by Malaysia's leading banking institutions.
• Stored Data Encryption: Sensitive data such as financial information and identity documents are encrypted at rest using AES-256 encryption.
• Strict Access Control: Only authorised personnel with a legitimate job requirement may access member personal data. All access is logged and continuously monitored.
• 24/7 Monitoring: Security monitoring systems operate around the clock to detect and respond to any threats or suspicious activity immediately.
• Regular Penetration Testing: Batman11 conducts regular independent security audits to identify and address any system vulnerabilities before they can be exploited.
• Two-Factor Authentication (2FA): An additional layer of protection is available for your account, ensuring only you can log in even if someone else knows your password.

Batman11 uses cookies and similar tracking technologies to enhance platform functionality and deliver a better experience to you. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login, session security, and language preferences. These cookies cannot be disabled as the platform will not function without them.
• Performance Cookies: Collecting information on how you use the platform — pages visited, time spent and errors encountered — to help us improve the user experience.
• Functional Cookies: Saving your preferences such as display language, game display settings and personal preferences so you do not need to reset them every time you log in.
• Analytics Cookies: Helping us understand overall platform usage patterns in aggregate and anonymised form to make better development decisions.

You can manage cookie settings through your web browser settings. However, disabling certain cookies may affect platform functionality. For more information on managing cookies, refer to your web browser's help documentation.

Batman11 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our principle is clear: data that is no longer needed will be securely deleted or anonymised.

• Active Account Data: Retained for the duration of your active membership at batman11.
• Financial Transaction Data: Retained for a minimum of 7 years after the transaction, in line with Malaysia's financial and taxation legal requirements.
• KYC Documents: Retained for a minimum of 5 years after account closure, in accordance with AML compliance requirements.
• Support Communication Logs: Retained for 3 years for reference and dispute resolution purposes.
• Technical Data and System Logs: Retained for 12 months for security and technical troubleshooting purposes.
• Marketing Data: Retained until you withdraw consent or request deletion.

Once the designated retention period has ended, data will be securely deleted or anonymised so it can no longer be linked to you as an individual.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data we hold about you. Batman11 respects and facilitates the exercise of these rights:

The batman11 platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If we discover that we have collected data from a person under the age of 18, we will take immediate steps to delete that data and close the relevant account. Our age verification (KYC) process is specifically designed to prevent registration by underage users.

Batman11 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any significant amendments will be communicated to you via in-platform notifications or your registered email.

The "Updated" date at the top of this document indicates when this Privacy Policy was last reviewed. We encourage you to check this page periodically to stay informed of the latest version.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following methods:

• Live Chat: Available 24/7 directly within the batman11 platform — the fastest way to get a response.
• Email: [email protected] — we will respond within 24 business hours.

For formal complaints regarding personal data protection, you may also contact Malaysia Department of Personal Data Protection through the official government portal.